Most people go to the hospital hoping to get better, but for 1 in 20 hospital patients, the opposite happens – they get worse. Part of the reason for this is that patients often have weakened immune systems because of underlying disease, transplants, chemotherapy or other factors. Another part of the reason is that hospitals contain a higher concentration of disease-causing germs and viruses than other environments. The health care profession has made great strides in reducing this problem during the past decade but there is still room for improvement. As plumbing professionals, we need to work towards better outcomes for our health care clients, their patients and their employees.